Red Hummingbird (4.2 km) - Thonex (GE)

1. Conditions of validity:
a. The warranty is valid for a period of two years from the date of purchase of the bicycle.
b. The bicycle has been serviced regularly or at least once a year by a professional partner approved by Batoo.

1. What is covered by the warranty:
a. Manufacturing defects: The warranty covers manufacturing defects of the cargo bike, including electrical and mechanical components provided by the manufacturer.
b. Battery: The warranty covers the battery of the electric cargo bike against manufacturing defects that abnormally affect its performance and durability.
c. Frame: The warranty covers the frame of the electric cargo bike against manufacturing defects that compromise its structural integrity.

3. What is not covered by the warranty:
a. Normal wear and tear: The warranty does not cover normal wear and tear resulting from regular use of the electric cargo bike, particularly for wear parts (derailleur cables and housing, brake cable and housing, drivetrain components, lubricants, rims, brake pads, light bulbs, tires and inner tubes, saddles, as well as normal battery performance degradation due to use).
b. Accidental or intentional damage: The Batoo warranty does not cover damage caused by accidents, misuse, negligence, unauthorized modification, commercial use, acts of vandalism, or any other intentional damage.
c. Non-compliant use: The warranty does not cover damage caused by using the electric cargo bike in a manner that does not comply with the instructions in the manual, particularly regarding load limits, operating conditions, and recommended maintenance.
d. Unauthorized modifications: The warranty may be voided if repairs or modifications are carried out on the electric cargo bike by anyone other than Batoo or an authorized service center.


4. Claim procedure:
a. In case of a defect covered by the warranty, the owner of the electric cargo bike must contact our after-sales service at +41 21 588 02 15 or by email at contact@batoobike.ch within a maximum of 24 hours after the appearance of the problem to report it and initiate the after-sales service process.
b. The owner of the electric cargo bike may be required to provide proof of purchase, such as an invoice, as well as photographs or detailed descriptions of the observed defect.
c. Batoo reserves the right to inspect the electric cargo bike to assess the validity of the claim and determine appropriate corrective actions.

If the bicycle's damage is not covered by the warranty, you will be notified of the reason and the cost of repair before any repairs are undertaken.

5. How Batoo provides the warranty

a. Repair the part/bicycle
b. Replace the part
c. If, after a reasonable number of attempts to repair the bicycle (as determined by Batoo), these are unsuccessful, Batoo will replace the entire bicycle.
d. If the condition of the cargo bike is deplorable or unmaintained, Batoo reserves the right not to perform repairs.
e. We waive labor costs for warranty-related services.
f. Warranty work must be carried out at the workshop of authorized partners; Batoo does not provide home service. If the customer requests a home repair service, travel costs are borne by the customer.

Both insurance and warranty offer protection for your cargo bike, but they differ in terms of coverage and conditions.

Insurance covers a wider range of unforeseen situations, such as accidents, falls, theft, and even damage caused by misuse or mishandling. It applies not only to the bike itself but also to its permanently mounted accessories. This protection is valid worldwide, with a deductible of CHF 200 in the event of a claim, and is active for four years from the date of purchase. Insurance therefore offers you comprehensive coverage against everyday risks.

Warranty, on the other hand, covers manufacturing defects or component failures for a limited period. For example, our insurance offers an extended warranty of up to two years after the expiration of the initial warranty, covering elements such as the frame, electronic components, and battery if these do not meet the manufacturer's performance specifications. However, the warranty does not cover accidental damage or damage due to misuse, and it is generally limited to the repair or replacement of defective parts.

In summary, insurance offers more extensive and versatile protection, while the warranty focuses on manufacturing defects and internal failures.

With Batoo, you are eligible for subsidies available in your municipalities for the purchase of an electric cargo bike. Some municipalities also offer a subsidy for the purchase of a battery.

LAUSANNE SUBSIDIES

• - 15% of the purchase price; maximum: CHF 1,000.-
• Official information

VEVEY SUBSIDIES

The subsidy covers 20% of the purchase amount up to a maximum of 1,000.-/request.

For individuals benefiting from a health insurance subsidy: the subsidy is increased and covers 50% of the purchase costs up to a maximum of CHF 2,500.-/request.

• Official information

GENEVA SUBSIDIES

In 2024, subsidies are now reserved for self-employed individuals and small and medium-sized enterprises (SMEs). Private individuals are no longer eligible.

However, several municipalities continue to grant subsidies for the purchase of an electric cargo bike.

• Plan les Ouates: 10% of the purchase price, maximum 300 CHF
• Thônex: 50% of the purchase price; maximum 250 CHF

NEUCHÂTEL SUBSIDIES

• 10% of the purchase price; maximum: CHF 700.-
• Official information

BASEL SUBSIDIES

• 20% of the purchase price or a maximum of 5,000 francs per vehicle.
• For companies residing in Basel only
• Official information

We partner with independent financing providers who enable individuals and businesses to pay for their bicycle in 3 to 36 monthly installments.

These partners impose certain restrictions and fees on eligible customers:

- Be over 18 years old and

- Be a Swiss resident with a B or C permit or a Swiss citizen and

- Be creditworthy (No negative ZEK entry, no ongoing debt collection proceedings)

Our partners reserve the right to refuse applications for other reasons. Batoo has no control over the application acceptance criteria.

It is possible to finance your entire order up to CHF 10,000 or only a portion. You can reduce the number of monthly payments throughout your contract by paying all or part of the remaining amount due.

If the financing application is accepted, fees are applicable depending on the number of monthly payments requested. The fees are detailed on our "installment payment" product page.

We reserve the right to cancel your order if these fees are not honored.