Support

We offer support at all times

We are here to provide you with the assistance you need. Whether you have questions, concerns, or need help resolving an issue, our support team is ready to help.

Colibri User Manual

User manual screen 2024

Download your manual here

Report an incident with your Hummingbird device

If you have encountered a problem or incident with your cargo bike, we are here to help.

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To report an incident online, please complete the form below. Please be sure to provide detailed information so that we can process your request efficiently.

Need a repair or service? Find our nearest store or partner.

Contact a repairer directly from our list of official partners or after-sales service providers, all of whom are authorised to handle warranty cases and have original spare parts.