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Do you have questions?

Contact us.

Batoo Lausanne showroom:
Av. d'Ouchy 27, 1006 Lausanne, Switzerland
For general information:
contact@batoobike.ch
+41 21 588 02 15
For customers or for after-sales service:
secretariat@batoobike.ch
+41 21 588 02 15

Do you want more information? Write to us and we will get back to you as soon as possible.

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Frequently asked

questions

Everything you need to know as the new owner of The Colibri.

Is the Colibri electric cargo bike under warranty?

Yes, by default, a 2-year warranty is offered on our electric cargo bikes. If you take out insurance, the warranty is extended for an additional 2 years, i.e. 4 years in total.

What happens if your bike breaks down?

You must contact our after-sales service as soon as possible in the event of a failure at +41 21 588 02 15 or by email at sav@batoobike.ch. Our service will be able to best guide you according to the situation, the nature of the failure and your insurance.

What does the Colibri bike warranty cover?

Manufacturing defects: the warranty covers manufacturing defects in the electric cargo bike, including electrical and mechanical components supplied by the manufacturer.

The battery: the warranty covers the electric cargo bike battery against manufacturing defects that abnormally affect its performance and durability.

The frame: the warranty covers the electric cargo bike frame against manufacturing defects that compromise its structural strength.

What is not covered by the standard warranty?

Normal wear and tear: the warranty does not cover normal wear and tear resulting from the regular use of the electric cargo bike, in particular for wear parts (cables and derailleur housings, brake cable and sheath, transmission elements, lubricants, rims, brake pads, rims, brake pads, light bulbs, tires and tubes, saddles, the drop in normal battery performance related to use).

Accidental or intentional damage: The warranty does not cover damage caused by accidents, misuse, neglect, unauthorized modification, acts of vandalism, or other intentional damage.

Improper use: The warranty does not cover damage caused by using the electric cargo bike that is not in accordance with the instructions in the manual, in particular with regard to load limits, conditions of use, and recommended maintenance.

Unauthorized repairs: the warranty may be voided if repairs or modifications are made to the electric cargo bike by someone other than Batoo Sarl or an authorized service center.

How does Batoo set up warranty service?

For all damages covered by the warranty, Batoo is committed to:
Repair the part/bike.
Replace the part if repair is not possible.
If the condition of the e-bike is deplorable or not maintained, Batoo reserves the right not to carry out repairs.
Batoo covers labor costs for warranty-related services at authorized service points.
If the customer wishes to use a home service as part of a warranty case, the technician's travel expenses are at his expense.

Batoo SARL reserves the right to inspect the electric cargo bike to assess the validity of the claim and determine appropriate corrective actions.

If the bike is not covered by the warranty, you will be notified of the reason and the estimated repair costs

How do I claim my insurance?

You must contact our after-sales service as soon as possible (at most 24 hours later) in the event of an incident at +41 21 588 02 15 or by email at sav@batoobike.ch. Our service will be able to guide you in the best possible way according to the situation. In case of emergency, please contact the support service: +800 8001 8003

First service

If the first service is offered by Batoo, it must be carried out after 300 km or at the latest 3 months after the purchase of the bike at an authorized service center. Any additional maintenance costs (change of pads, chain, etc.) are borne by the customer.